FAQ’s

To obtain information about your claim, you can contact the services of Moçambique Companhia de Seguros by e-mail at sinistros@mcs.co.mz or, alternatively, by telephone or by visiting our claims center or any of the company's branches.

Your insurance can be paid by bank transfer, by paying services at the atm, through your broker or at the treasury services of Moçambique Companhia de Seguros.

Payment notices can be sent by e-mail, post or via your agent/broker. When you take out your insurance policy, you should indicate which contact methods you prefer.

You should contact the services of Moçambique Companhia de Seguros.

Moçambique Companhia de Seguros works with the main agents and brokers on the market. If you need further information, please contact our services.

The insurance contract can be terminated by revocation (agreement between the parties), expiry (expiry date stipulated in the contract), termination (opposition to the automatic extension defined in the contract) or resolution (just cause). Once the contract has ended, you are free to change insurer.

The insurance contract is considered to have been concluded when the insurer accepts the policyholder's or insured person's proposal, and cover for the risks begins on the date agreed in the particular insurance conditions. Normally, the insurer confirms that it has accepted the proposal by issuing the policy or an insurance certificate.

Through the contacts indicated at www.mcs.co.mz

You can contact Moçambique Companhia de Seguros by telephone, e-mail or by visiting one of our branches.

The insurance contract begins on the date indicated in the particular insurance conditions - the “start date”, but only comes into force once the “insurance premium” has been paid, i.e. the amount payable for covering the risk.

You should contact the services of Moçambique Companhia de Seguros.

It depends on the insurance you have taken out and the change you want to make. However, you will always need your identity card and NUIT (unique tax identification number).

Yes. To change the method of payment for your insurance you should contact the services of Moçambique Companhia de Seguros.

The insurance contract can be terminated by revocation (agreement between the parties), expiry (end of the term stipulated in the contract), termination (opposition to the automatic extension that has been defined in the contract) or resolution (just cause).

You should contact the services of Moçambique Companhia de Seguros.

If you have missed the payment deadline for your insurance, you should contact the services of Moçambique Companhia de Seguros as soon as possible, as the insurance is no longer valid and any claims that occur after the payment limit are not covered.

Yes. Depending on the product taken out, the insurance can be deducted in annual, half-yearly, quarterly or monthly payments. However, not all products allow the payment to be split. Therefore, to find out if it is possible to split the payment of your contract, you should contact the services of Moçambique Companhia de Seguros.

The mandatory documents for any insurance are the identity card and the NUIT (unique tax identification number). However, depending on the type of insurance and the goods to be insured, other documents will be required. For example, to take out car insurance you will also need a driving license, the title deed and the license plate, as well as proof of car inspection. For other private and company insurances, other documents will be required. To find out which ones, please contact the services of Moçambique Companhia de Seguros.